1. 先试试这些步骤

1. Try these quick checks

2. 账户与登录

2. Account and sign-in

为什么无法登录？

Why can’t I sign in?

检查邮箱是否完整、密码大小写是否正确，以及设备网络是否可用。如果连续尝试仍失败，请不要反复猜测密码，通过注册邮箱联系支持团队。

Check that the email is complete, the password capitalization is correct, and the device is online. If sign-in still fails, do not repeatedly guess the password; contact support from your registered email.

如何退出登录？

How do I sign out?

打开“我的”，在账户区域选择“退出登录”。退出不会自动删除云端作品或账户。

Open Account and choose Sign Out. Signing out does not automatically delete your cloud works or account.

3. 模板、图片与文字

3. Templates, images, and text

为什么无法选择图片？

Why can’t I select an image?

PixaRivo 使用系统照片选择器。确认照片仍保存在设备或已从 iCloud 下载；重新打开照片选择器后选择清晰、完整且格式受支持的图片。

PixaRivo uses the system photo picker. Make sure the photo remains available on the device or has downloaded from iCloud, then reopen the picker and select a clear, complete image in a supported format.

文字为什么被截断？

Why is my text shortened?

每个模板文字字段都有长度和排版限制。根据输入框提示缩短文字，避免过多换行、特殊符号或超出模板设计范围的内容。

Each template text field has length and layout limits. Shorten the text based on the field guidance and avoid excessive line breaks, unusual symbols, or content beyond the template’s intended layout.

4. 合成任务与作品

4. Composition jobs and works

任务长时间显示“正在合成”怎么办？

What if a job stays in progress?

云端合成可能受素材大小、队列和网络影响。请先等待几分钟并下拉刷新作品页。不要连续重复提交同一任务，以免重复消耗积分。如果较长时间没有变化，请联系支持并提供任务发生时间和模板名称。

Cloud composition can be affected by file size, queue conditions, and network availability. Wait a few minutes and refresh Works. Avoid repeatedly submitting the same job, which may consume points more than once. If it remains unchanged, contact support with the job time and template name.

合成失败会怎样？

What happens when composition fails?

作品页会显示失败状态或错误提示。保留该记录并联系支持团队核查任务和积分处理情况。不要在邮件中附带无关的原始敏感图片。

Works will show a failed status or error message. Keep the record and contact support so the job and point handling can be reviewed. Do not attach unrelated sensitive source images to email.

为什么结果与预期不同？

Why does the result differ from expectations?

结果会受到原图清晰度、人物与主体数量、模板规则、文字长度和云端处理影响。建议使用主体清晰、遮挡较少且与模板要求匹配的图片，并在发布或商业使用前检查文字、人物和品牌细节。

Results depend on source quality, the number of people or subjects, template rules, text length, and cloud processing. Use clear images with limited obstruction that match the template requirements, and review text, people, and brand details before publishing or commercial use.

5. 积分与任务费用

5. Points and job costs

模板详情和提交前会显示预计所需积分。积分用于对应的云端合成服务。若任务失败、重复扣除或积分记录异常，请保留任务状态并通过注册邮箱联系我们。请勿通过非官方渠道购买、交换或转让积分。

The estimated point cost appears on the template details and before submission. Points correspond to cloud composition services. If a job fails, points are charged more than once, or the record appears incorrect, keep the job status and contact us from your registered email. Do not purchase, exchange, or transfer points through unofficial channels.

6. 隐私、数据与账户删除

6. Privacy, data, and account deletion

图片与模板文字会上传到云端，并可能由受约束的 AI、存储和内容分发服务商处理，以完成你请求的合成。详细信息请阅读 PixaRivo 隐私政策。

Images and template text are uploaded to the cloud and may be processed by contracted AI, storage, and content delivery providers to complete the composition you request. Read the PixaRivo Privacy Policy for details.

如需访问、更正或删除账户与个人信息，请使用注册邮箱向 [email protected] 发送请求。为了保护账户，我们可能需要验证身份。删除请求可能无法撤销，已删除的作品和账户信息可能无法恢复。

To access, correct, or delete your account and personal information, send a request to [email protected] from your registered email. We may need to verify your identity. Deletion may be irreversible, and deleted works or account information may not be recoverable.

7. 联系 PixaRivo 支持

7. Contact PixaRivo Support